A reliable restoration service company can really make a difference if you ever experience flood, fire or extensive mold damage. Most of them offer similar services, but how to choose an ideal company for you?
Here are some tips that can help you save some time in finding the ideal restoration service company in your area.
Tip #1 Check out their reputation
The first thing you need to do a search for an ideal restoration service company is to check some of them before you actually need their services. One of the ways to do that is by asking your friends or family. On the other hand, you can go online and search for a restoration service company. In that case, you might want to check some customer reviews before you decide which one to hire.
Tip #2 Do they have an IICRC certificate
IICRC certificate means that a company is qualified to provide you with restoration, remediation and removal services. If a company you’re considering does not have this certificate, you might want to skip to another one. Having an IICRC certificate gives you a guarantee that a company will perform the right procedure and protocol for water, mold, fire or leak damages. Check out more via www.restorationusa.com/
Tip #3 What’s their response time
A rapid response is a must when it comes to picking a restoration service company. If there’s a delay in response, the caused damage could become even greater. That’s why you need to look for a company that offers 24/7 emergency response with 30 minutes response time. That means that you can call them in the middle of the night, and they will show up 30 minutes from the time you reported a damage.
Tip #4 Do they offer a contract
Most restoration service companies do offer some kind of contract before you decide to hire them. Make sure you get a full understanding of their terms and conditions before you sign the contract. You might also want to check how they charge for their services and if is there an estimate of costs or not.
Tip #5 What services they cover
Typical restoration service company should offer restoration, remediation and removal services. Their objective is to repair the damage, clean up space and protect the space from further damages. If a company does not offer services that are included in a typical offer, you might want to focus on finding another one that does. It is important to have a company that will fully protect your home or workplace, not just in the case of a current situation, but also in the case of any future accidents.
Tip #6 How they communicate with customers
A proper communication between a restoration services company and a customer is one of the most important things in establishing a professional relationship. Before you hire a company, check out their customer service and their responsiveness. Are they willing to answer your questions and help you get informed about different solutions? Are they transparent in communicating their services and fees? Make sure you get all your questions answered before you make a final decision.